1 Introduction to the Scottish Qualifications Authority
2 Introduction to the Unit
2.1 What is the Purpose of this Unit?
2.2 What are the Outcomes of the Unit?
2.3 What Do I Need to be Able to do in Order to Achieve the Unit?
2.4 Aproximate Study Time for This Unit
2.5 Equipment/Material Required for this Unit
2.6 Symbols Used in this Unit
3 Assessment Information for this Unit
3.1 What Do I Have to Do to Achieve This Unit?
4 Suggested Lesson Plan
5 Learning Material
5.1 Section 1--Roles of tour guides,resort representatives and couriers
5.2 Section 2--Demonstrate tour management skills
5.3 Section 3--Perform resort representative duties
5.4 Section 4--Conduct an on-site tour
6 Additional Reading Material
7 Solutions to Self-Assessde Questions and Activities
8 Copyright References
9 Acknowledgements
Appendix 1 Unit Specifications