Unit 1 Making Introductions Lesson 1 Introducing Yourself to a Business Partner Lesson 2 Making a Self-Introduction at a Business Meeting Lesson 3 Introducing Business Guests to Colleagues Lesson 4 Selling Yourself in a Job Interview Unit 2 In the Offices Lesson 1 Leaving a Message on an Answering Machine Lesson 2 Leaving a Message by Phone Lesson 3 Taking a Message in Person Lesson 4 Having Good Office Relationship Unit 3 Business Trips Lesson 1 Making a Flight Reservation Lesson 2 Checking—in at the Airport Lesson 3 Getting Through Immigration and Custom Lesson 4 Setting into the Hotel Unit 4 Business Receptions Lesson 1 Making Small Talk with Colleagues Lesson 2 Receiving Guests at the Airport Lesson 3 Having a Business Dinner Lesson 4 Giving a Speech of Thanks Lesson 5 Giving a Gift in Business Unit 5 Business Campaigns Lesson 1 Establishing Business Relations Lesson 2 Attending Business Shows Lesson 3 Making Product Presentation Lesson 4 Advertisi ng Lesson 5 Marketing Unit 6 Business Dealings Lesson 1 Making Appointments with Customers Lesson 2 Conducting Business Meeting Lesson 3 Shipping Lesson 4 Making Business Negotiations Lesson 5 Making a Complaint Unit 7 Financial Services Lesson 1 Insuring Lesson 2 Making Payment Lesson 3 Banking Lesson 4 Stock Exchanging Lesson 5 Doing E-commerce