Unit 1Introduction to Logistics
Ⅰ. What Is Logistics

Dialogue 1Introduction to Logistics Company

Ⅱ. Activities in Logistics System

Dialogue 2Visiting a Logistics Company

Unit 2Customer Service

Ⅰ. What Is Customer Service

Dialogue 1Delay of Delivering

Ⅱ. How to Improve Customer Service Level

Dialogue 2Make a Complaint

Unit 3Warehousing

Ⅰ. Warehouse Operation

Dialogue 1Visiting a Warehouse

Ⅱ. Inventory Management

Dialogue 2How Much Should I Order

Unit 4Transportation and Distribution

Ⅰ. Transportation Mode

Dialogue 1Negotiating About the Transportation
Conditions

Ⅱ. Distribution Management

Dialogue 2Partial Shipment and Transshipment

Unit 5Packaging

Ⅰ. Introduction to Packaging

Dialogue 1Packing of Silk Stockings

Ⅱ. Functions of Packaging

Dialogue 2The Packaging of Beer

Unit 6International Logistics

Ⅰ. Containerization

Dialogue 1Talking About the Unloading Port

Ⅱ. Main Logistics Documents

Dialogue 2Change the Port of Destination

Unit 7Purchasing

Ⅰ. Purchasing

Dialogue 1What Is Purchasing

Ⅱ. Purchasing Process

Dialogue 2Ordering Equipment

Unit 8The Third Party Logistics

Ⅰ. The Nature of the Third Party Logistics

Dialogue 1Searching the 3PL Companies

Ⅱ. 3PL in China

Dialogue 2Evaluating 3PL Companies

Unit 9Supply Chain Management

Ⅰ. Supply Chain Management

Dialogue 1Developing a Supply Chain

Ⅱ. Developing Trends in Supply Chain Management

Dialogue 2The Possibility of Creating a Supply Chain

Unit 10Logistics Information Management

Ⅰ. The Role of Information Management

Dialogue 1Difference between Legacy System and Present System

Ⅱ. PicktoLight Basics

Dialogue 2Introduction to Supply Chain Management Information
System

參考文獻

Appendix ⅠLogistics Terms

Appendix ⅡReference Keys

Appendix ⅢInternational Logistics Vocabulary

Appendix ⅣLogistics Documents