part 1 行前知識儲備 main job responsibilities領(lǐng)隊(duì)工作職責(zé) unit 01 numbers數(shù)字 unit 02 units單位 unit 03 time，dates，days，months and years時(shí)間、日期、星期、月份和年份 unit 04 directions方向方位 unit 05 weather and temperatures天氣與溫度 unit 06 continents and the world’s hot tourist destinations and cities大洲與世界主要旅游目的地和城市 unit 07 passports and visas護(hù)照與簽證 unit 08 currencies and exchange rates貨幣及兌換匯率 unit 09 telephone calls打電話 unit 10 emails電子郵件part 2 在機(jī)場 main job responsibilities領(lǐng)隊(duì)工作職責(zé) technical terms專業(yè)詞匯儲備 unit 11 check-in at the airport機(jī)場登機(jī)手續(xù)辦理 1.at the information desk在信息服務(wù)臺 2.at the check—in desk在值機(jī)辦票柜臺 3.transit過境 4.transfer轉(zhuǎn)機(jī) 5.airport announcements機(jī)場廣播 6.shopping at theairport機(jī)場購物 unit 12 immigration and emigration辦理出入境手續(xù) 1.immigrationpassport check查驗(yàn)入境證照護(hù)照 2.luggage claim提取行李 3.customs clearance通過海關(guān) 4.security check安檢 5.emigration formalities出境手續(xù) 6.taxrefund退稅 unit 13 handling special situations特殊情況處理 1.delayed flights航班延誤 2.missing the connecting flight錯(cuò)過中轉(zhuǎn)航班 3.flight standby辦理候補(bǔ)座位 4.lost luggage行李遺失 5.damaged luggage行李損壞 6.lost boarding pass登機(jī)牌丟失 appendix附錄 1.examples ofboarding passes登機(jī)牌示例 2.codes ofworld’s majorairlines世界主要國家和地區(qū)航空公司代碼 3.airport signs機(jī)場指示牌 4.examples ofarrival and departure cards出入境卡示例 5.examplesofapplicationformsforvisaonarrival落地簽證申請表示例 6.examples of customs declaration fornl}海關(guān)申報(bào)單五量趔 7.examples oftax refund forms退稅單示例 8.some learning resources and materials一些學(xué)習(xí)資料和資源 ……part 3 在飛機(jī)上part 4 在酒店part 5 在餐廳和酒吧part 6 自由活動(dòng)和突發(fā)事件處理