chapter one meals
　unit 1 table reservation
　unit 2 arranging meals
　unit 3 enjoying the meal
　unit 4 chinese cuisine
　unit 5 payment
chapter two lodging
　unit 1 room reservation
　unit 2 check—in & check—out
　unit 3 house—keeping service
　unit 4 foreign exchange service
　unit 5 guest service
chapter three transportation
　unit 1 on the plane
　unit 2 traveling by train
　unit 3 traveling by bus
　unit 4 transportation and the new generation
　unit 5 discussing the itinerary
chapter four sightseeing
　unit 1 meeting on arrival
　unit 2 visiting scenic sites
　unit 3 providing information about different tours
　unit 4 finding missing tourists
　unit 5 seeing tourists off
chapter five shopping
　unit 1 souvenirs
　unit 2 garments
　unit 3 jewelry
　unit 4 cosmetics
　unit 5 groceries
chapter six entertainment
　unit 1 concert halls and concerts
　unit 2 bars and clubs
　unit 3 recreation
　unit 4 movies
　unit 5 traditional chinese entertainment
chapter seven special service
　unit 1 at the cloakroom
　unit 2 communication service
　unit 3 providing information
　unit 4 secretarial service
　unit 5 recreation service
chapter eight handling complaints
　unit 1 a mistake in a table reservation
　unit 2 complaints about room cleaning
　unit 3 complaints about an annoying call
　unit 4 complaints about the room facilities
　unit 5 complaints about the meal
appendix 1 glossary
appendix 2 commonly used expressions in tourism旅游常用表達法
參考譯文及答案
參考書目