Unit One Front OfficePart A: Reservation & Check-inPart B: Bell ServicePart C: Information Desk & SwitchboardPart D: Check-outPart E: Handling ComplaintsUnit Two HousekeepingPart A: Guiding the Guests to Their RoomsPart B: Chamber ServicePart C: Laundry ServicePart D: Room ServicePart E: Handling ComplaintsUnit Three Food and BeveragesPart A: Receiving the ReservationPart B: Taking the OrderPart C: Table ServicePart D: Taking the BillPart E: Handling ComplaintsUnit Four Shopping ArcadePart A: Inquiries about Shopping ArcadePart B: At the Gift ShopPart C: At the Souvenir ShopPart D: At the Food ShopPart E: Handling ComplaintsUnit Five Recreation and Fitness CenterPart A: Introducing the FacilitiesPart B: Explaining the Membership PolicyPart C: Filling Out the Application Form for Becoming a MemberPart D: Offering HelpPart E: Handling ComplaintsUnit Six Beauty ParlorPart A: Inquiries about the Beauty Parlor Part B: At the Hairdresser'sPart C: At the Barber'sPart D: Facial MassagePart E: Handling ComplaintsUnit Seven Hotel ServicePart A: Taking MessagesPart B: Wake-up Call ServicePart C: Booking TicketsPart D: Special ServicePart E: Handling ComplaintsKey to Unit 1 Key to Unit 2Key to Unit 3Key to Unit 4Key to Unit 5Key to Unit 6Key to Unit 7Tapeseript for Unit 1Tapescript for Unit 2Tapescript for Unit 3Tapeseript for Unit 4Tapeseript for Unit 5Tapeseript for Unit 6Tapeseript for Unit 7參考文獻(xiàn)