chapter ⅰ front office
　unit one room reservations
　　ⅰ.lead in
　　ⅱ.situational dialogues
　　ⅲ.new words and expressions
　　ⅳ.notes
　　ⅴ.additional items and useful expressions
　　ⅵ.exercises
　　ⅶ.to learn more
　unit two check in
　　ⅰ.lead in
　　ⅱ.situational dialogues
　　ⅲ.new words and expressions
　　ⅳ.notes
　　ⅴ.additional items and useful expressions
　　ⅵ.exercises
　　ⅶ.to learn more
unit three check out
　　ⅰ.lead in
　　ⅱ.situational dialogues
　　ⅲ.new words and expressions
　　ⅳ.notes
　　ⅴ.additional items and useful expressions
　　ⅵ.exercises
　　ⅶ.to learn more
unit four doorman service
　　ⅰ.lead in
　　ⅱ.situational dialogues
　　ⅲ.new words and expressions
　　ⅳ.notes
　　ⅴ.additional items and useful expressions
　　ⅵ.exercises
　　ⅶ.to learn more
chapter ⅱ housekeeping service
　unit one showing a guest to his room
　　ⅰ.lead in
　　ⅱ.situational dialogues
　　ⅲ.new words and expressions
　　ⅳ.notes
　　ⅴ.additional items and useful expressions
　　ⅵ.exercises
　　ⅵ.to learn more
　unit two room service
　　ⅰ.lead in
　　ⅱ.situational dialogues
　　ⅲ.new words and expressions
　　ⅳ.notes
　　ⅴ.additional items and useful expressions
　　ⅵ.exercises
　　ⅶ.to learn more
　unit three settling guests' complaints
　　ⅰ.lead in
　　ⅱ.situational dialogues
　　ⅲ.new words and expressions
　　ⅳ.notes
　　ⅴ.additional items and useful expressions
　　ⅵ.exercises
　　ⅶ.to learn more
chapter ⅲ business center
　unit one printing & copying service and using internet
　　ⅰ.lead in
　　ⅱ.situational dialogues
　　ⅲ.new words and expressions
　　ⅳ.notes
　　ⅴ.additional items and useful expressions
　　ⅵ.exercises
　　ⅶ.to learn more
　unit two sending & receiving faxes and foreign currency exchange
　　ⅰ.lead in
　……
chapter ⅳ food and beverage
chapter ⅴ shopping & recreation center
bibliography
appendix useful expressions in hotel
appendix vocabulary