Unit 1 International Organization Text A Understanding the WTO Text B BRICS Building a Fairer World Case Study Chinese Values Unit 2 Trade Barriers Text A The Basics of Tariffs and Trade Barriers Text B Lower Trade Barriers, Stronger Global Trading System Can Help End Extreme Poverty Case Study Chinese Values Unit 3 Product Quality Text A Elevating Expectations: 5 Ways Product Quality Impacts Your Brand Text B Quality Management System Case Study Chinese Values Unit 4 Business Leadership Text A Leadership Styles Around the World Text B Ten Traits of Great Business Leaders Case Study Chinese Values Unit 5 Business Teamwork Text A Ten Tips for Better Teamwork Text B Why Is Teamwork Important in the Workplace? Case Study Chinese Values Unit 6 Business Innovation Text A The Global Innovation Index 2022 Text B Disrupting Beliefs: A New Approach to Business-Model Innovation Case Study Chinese Values Unit 7 Conflict Management Text A How to Manage Conflict Text B Types of Conflict in Business Negotiation—and How to Avoid Them Case Study Chinese Values Unit 8 Customer Service Text A Customer Relationship Management Text B Effective Customer Service Tips for Managers Case Study Chinese Values Unit 9 Business Competition Text A Competition Counts: How Consumers Win When Businesses Compete Text B Why Is Competition Important for Growth? Case Study Chinese Values Unit 10 Business Etiquette Text A Importance of Business Etiquette Text B Business Etiquette Throughout the Organization Case Study Chinese Values 附錄一 Glossary 附錄二 TEM-4 (2019–2022) TEM-4 (2019） TEM-4 (2021) TEM-4 (2022) 附錄三 Reference