1 Human Resource Management: Gaining a Competitive Advantage
Enter the World of Business: The Evolution of HRM Practices at IBM
Introduction
What Responsibilities and Roles Do HR Departments Perform?
Strategic Role of the HRM Function
Competitive Challenges Influencing Human Resource Management
Meeting Competitive Challenges through HRM Practices
Organization of This Book

PART 1 The Human Resource Environment
2 Strategic Human Resource Management
Enter The World of Business: GE: The Fall of an Iconic Company
Introduction
What Is a Business Model?
What Is Strategic Management?
Strategy Formulation
Strategy Implementation
The Role of Human Resources in Providing Strategic Competitive Advantage

3 The Analysis and Design of Work
Enter the World of Business: The Workerless Economy: The Future That Never Arrives
Introduction
Work-Flow Analysis and Organization Structure
Job Analysis
Job Design

PART 2 Acquisition and Preparation of Human Resources
4 Human Resource Planning and Recruitment
Enter the World of Business: Labor Force Drop Outs: Not Employed and Yet?DNot Unemployed
Introduction
The Human Resource Planning Process
The Human Resource Recruitment Process

5 Selection and Placement
Enter the World of Business: When Strangers Meet in a World with No Background Checks
Introduction
Selection Method Standards
Types of Selection Methods

6 Training
Enter the World of Business: AT&T: Staying Competitive by Helping Employees Update Their Skills and Careers
Introduction
Training: Its Role in Continuous Learning and Competitive Advantage
Designing Effective Formal Training Activities
Evaluating Training Programs
Special Training Issues

PART 3 Assessment and Development of Human Resources
7 Performance Management
Introduction