Part 1 業務接待Business Reception　1. Making an Appointment預約訪客　2. At the Reception Desk在前臺　3. In the Reception Room在會客廳　4. Receiving Visitors接待訪客　5. Hosting招待客人　6. Accompanying Guests for Shopping陪來賓購物Part 2 辦公事務Office Affairs　1. Making a Phone Call打電話　2. Answering the Telephone接聽電話　3. Having Extension轉分機　4. Taking a Message電話留言　5. Interpretation翻譯　6. Arranging a Meeting安排會議　7. Taking Minutes會議記錄　8. Filing文件歸檔　9. Faxing收發傳真　10. Telegram收發電報　11. Writing Letters寫信　12. Online Work網上辦公　13. A Daily Schedule日程安排　14. Memorandum備忘錄　15. Printing and Copying打印、復印　16. Holidays安排休假　17. Going on Business安排出差　18. Orders from the Boss領導的指示　19. Delegating Responsibilities分配任務　20. Being Reproached被指責　21. Announcement通知　22. Reminding提醒　23. Controlling Petty Cash小額財物管理　24. Getting along with Colleagues與同事相處　25. Asking for Opinions征求意見　26. Business Negotiations貿易談判　27. Order訂貨　28. The Trade Fair交易會　29. Buying Office Supplies購買辦公用品　30. Recruiting招聘　31. Training New Colleagues培訓新員工Part 3 社交活動Social Activity　1. Inviting邀請　2. Receiving a Vistor at the Airport機場接人　3. Changing Plans改變計劃　4. Cancelling the Appointment取消約會　5. Expressing Dissatisfaction表示不滿　6. Apologizing道歉　7. Concern關心　8. Encouragement鼓勵　9. Expressing Congratulations祝賀　10. Thanks感謝　11. Attending a Dancing Party 參加舞會　12. Parting告別Part 4 商務旅行A Business Trip　1. Booking Airline Tickets預訂機票　2. Reserving a Room預訂房間　3. Confirming the Reservation確認預訂　4. Cancelling a Reservation取消預訂　5. Reserving a Table預訂餐位　6. Cashing a Check兌換支票　7. Posting Parcel郵寄物品　8. Taking a Taxi乘出租車　9. Sightseeing參觀游覽